Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. Your credit report may state something like, "account closed as requested". CarMax issues refunds in the form of a check that you will receive on the day you return the car to the dealer. I returned the car under the "no questions asked 5 day return policy". I purchased a car from Carmax. It ta and walk away kes about an hour. 7-day guarantee: If you are dissatisfied with your car, no matter the reason, you can return it within seven days of purchase, no questions asked. Sounds like you got scammed. Thread starter atikovi; Start date Yesterday at 7:40 PM; Prev. Cars can be returned for any reason and returns are said to be “hassle-free,” according to the CarMax website. National was willing to return the price paid for the car but claimed they could not refund the sales tax as that was money their company had not received but had been paid to the state. I didn't mail them the down payment in 7 - 10 business days. In my experience the return policy actually gets used very rarely. I had a TERRIBLE experience with CarMax. The extension went into effect on March 16, 2020, and applies to all cars purchased on or after December 17, 2019. This would probably be a better question for CarMax or the financing bank. You should have returned the car the first time when they didn't admit anything was wrong. i was just hoping someone could shed some light. This lets us know where you're located so we can assist you better. what if I want to return a car I got from carmax but i have had it already for about 2 months maybe a little more but I want to return it back to them. If you aren’t satisfied with your purchase, you may return or exchange your product conveniently. I just want to know if they will take it back or what will happen with that That was word for word so it doesnt say how it may affect me. Complete all necessary paperwork to return the vehicle. I work for their direct Competitor, DriveTime. Found a car I liked and was told that I could not bring it to my mechanic to be checked out without buying the car (that should have been my first signal to RUN!!). Just 7 days to return at CarMax | CarMax Return Policy in 2020. You will show a credit inquiry, but that's it. I bought a 2019 Nissan Altima on Jan.2 2021 at Carmax in the Lithia Springs Location. Kept the same upbeat tone as when I bought the car and didn’t even try to push us to buy another. At CarMax, I was able to get $7,000 for my car, which I received immediately by check. I wrote a check for the car that was processed within 24 hours. Bring back /u/chooter, Press J to jump to the feed. CarMax: They’re closer to a traditional dealership and allow test drives at their dealer locations. I wrote a check for the car that was processed within 24 hours. CarMax issues refunds in the form of a check that you will receive on the day you return the car to the dealer. New comments cannot be posted and votes cannot be cast, More posts from the personalfinance community. Hello, I have a quick question about returning a car i purchased at a carmax a day ago. Tips. Learn About Carvana 7-day Money Back Guarantee Limits & The Online Shopping Experience @Carvana | Skip The Dealership & Buy Online @ Carvana.com Buying a car sight unseen can be nerve-wracking to some customers. You’ll be asked to provide a valid driver's license, verifiable comprehensive and collision coverage, and to return the car to the same store on the next business day. Showed up, said it wasn’t going to work out, handed over the keys, signed some papers, and took off. Visit our FAQs for all you need to know about finding and buying a car at CarMax, like reserving cars, selling your car to CarMax, financing, warranties, and more. Understand warranties and return policies. Buyer remorse usually occurs after a month. CarMax spends an average of 12 hours prepping each vehicle for purchase — each car must pass a 125-point inspection and undergo a thorough cleaning before being put up for sale. The guy who sold me the car wasn’t even upset. If you return it, the loan will be cancelled but not a repo. You'll be fine. for the return policy section it says: You may return the vehicle to CarMax for a refund within five (5) days assuming the condition of the vehicle does not change. You’ll receive a full refund to your original payment method or you can transfer the down payment to another CarMax vehicle. if anyone has experience or info please let me know thank you! The car was financed and according to some people I talked to if i return the car the loan will be canceled and would be considered a repossession. Former CarMax sales here. The staff at the location made this a quick and painless process, however, they informed us that the refund check for the down payment would be mailed to us within 7 - 10 business days. Press question mark to learn the rest of the keyboard shortcuts. When shopping at a CarMax store, simply tell a sales associate that you'd like to take the car of your choice for a 24-hour test drive. My personal experience with CarMax is fairly limited, though it’s good. I am a bot, and this action was performed automatically. Please note that verified professionals will have flair, take advice from non-flaired users with discretion. Returns. As a sales person for Carmax for the last three years, I can tell you that returning a car within the five-day period is extremely easy. Is this true? We were planning on taking the offer and buying one from them when we get our down payment in order later this week. If this is the case returning the car may be your only option. Warranty & Return Policies: CarMax: Normally, CarMax only has a 90-day warranty or 4,000 miles. Dear Carmax employee, what's the strangest reason someone has used to return a car? Simply bring it back in the condition in which it was purchased, and you’ll get a full refund. I looked at returning a car which I purchased used from National Rental Car many years ago after I suspected undisclosed accident damage. You can't do that with other cars. Ha, the Amazon strategy. You’ll be asked to provide a valid driver's license, verifiable comprehensive and collision coverage, and to return the car to the same store on the next business day. but also remember that the $1500 premium covers a 7 Day Return Policy that no other dealer or used car lot offers. If you don't return the used car within the five-day return period, you can still sell the car back to CarMax. Also remember to add flair to your post by clicking the "Flair" link beneath it. I just want to know if they will take it back or what will happen with that At CarMax, you can return it, supposedly hassle-free, but you better act quickly. If you return it, the loan will be cancelled but not a repo. Enter your vehicle info to receive a cash or trade-in offer. At CarMax, I was able to get $7,000 for my car, which I received immediately by check. When I sold my car to carmax, I owed money on a loan. Please review the FAQ to see if your question has already been answered. If you don't return the used car within the five-day return period, you can still sell the car back to CarMax. Once the seven days have passed, the car is no longer eligible for return, but you should be able to sell it back to CarMax … I will also say that probably like 90% of customers who returned a car just ended up buying a different car from us instead of just returning the car and walking away. A CarMax MaxCare Service Plan provides coverage beyond the company’s 90-day limited warranty. My personal experience with CarMax is fairly limited, though it’s good. if i return it within the 5 day return period would my credit be effected? You never made a payment and the loan was never funded. Easy return policy trades for easy return customers. If you return the car, there is no sale, meaning there is no tax. Same rules apply with them as us. If you return the vehicle, CarMax will refund any money paid to carmax as reflected on this contract, but will not refund any costs or charges not reflected in this contract, including but not limited to, finance company charges. The return window is five days. However, "there is no lemon law for used vehicles in Florida according to the Florida Department of Highway Safety and Motor Vehicles." My friend tells me to tell them that I lost my job and cant pay but im returning it because I am getting a different car. Cookies help us deliver our Services. Then by day 6 before the 7 day guarantee expired the engine warning light came on. CarMax is smart to offer this policy because it knows few people are going to return a car after five days after going through the hassles of buying it. Sell your car to CarMax today! It was super easy and they didnt give me a hard time at all. If you get another car from them I doubt it(any more than the inquiry that already is on your report). Either way with how expensive cars are the dollars are more important than your credit score. yeah your right. I used to do the return ppwk, honestly we only ask if it's mechanical so we could flag it as a mechanical return and the sales person wouldn't lose commission. I didn’t have to wait long, and I got what I thought was a fair price for my car. Visit our FAQs for all you need to know about finding and buying a car at CarMax, like reserving cars, selling your car to CarMax, financing, warranties, and more. Former CarMax sales here. You wont have any problems aside from pushy sales guys at Carmax trying everything they can to stop you from returning it. Bring-A-Trailer is an online car auction platform for buyers and sellers. The carmax prices is good for 7 days 300miles. It ta and walk away kes about an hour. do you even have to give a reason..just say here's your car back and bye right? My first stop was CarMax. After the purchase, I discovered a severe vibration in the front end on the highway as a result of damage on one of the front wheels. I cashed the check and used it as part of the down-payment for my new, family-friendly car. The Selling Process on Sites Like Carvana, Carmax & Vroom A CarMax MaxCare Service Plan provides coverage beyond the company’s 90-day limited warranty. My friend tells me to tell them that I lost my job and cant pay but im returning it because I am getting a different car. Learn About Carvana 7-day Money Back Guarantee Limits & The Online Shopping Experience @Carvana | Skip The Dealership & Buy Online @ Carvana.com What the catch? You can return any car for any reason within a 5-day period. But if so - I may check out carmax next time I look for a car. I suspect I got scammed by this argument, but it's worth mentioning here as somebody will know whether you will actually face this. I very much doubt it would show as a repo if you return the car, but the inquiries from running your credit will still be around for a couple of years. One lady found roach eggs under the passenger seat, another guy bought his car at night and thought it was black instead of blue (but those weren't a full return they were was a return-exchanges and sales only got commission once on those). I've been to dealers where the "test" drive is a 7-minute loop around residential streets, no freeway or highway. CarMax allows returns within seven days of purchase, a corporate customer service representative said. Join our community, read the PF Wiki, and get on top of your finances! 4,015 reviews from CarMax employees about CarMax culture, salaries, benefits, work-life balance, management, job security, and more. I returned the car under the "no questions asked 5 day return policy". It does happen sometimes, and the most often reason I recall is that a check engine light came on or something along those lines. Best of luck. Found a car I liked and was told that I could not bring it to my mechanic to be checked out without buying the car (that should have been my first signal to RUN!!). blah maybe ill just call the cs number. Since your credit was run it will show as an inquiry. I didn’t have to wait long, and I got what I thought was a fair price for my car. CarMax is smart to offer this policy because it knows few people are going to return a car after five days after going through the hassles of buying it. Due to the current situation, CarMax also provided an extension on the duration of its 90-day limited warranty. Just like if you buy something from BestBuy and return it - you are refunded the sales tax. Ask questions early on about warranties and returns in order to understand how your vehicle, and you, are protected. what if I want to return a car I got from carmax but i have had it already for about 2 months maybe a little more but I want to return it back to them. I just worked with my sales guy to find another car a little while later! MaxCare provides full-vehicle coverage except for named exclusions, as well as a full week of car rentals (up to $40 per day) if your … You will not have a repo on your record. Returnpolicyguide.com The period for return – 7 days The general return policy of the company is for 7 days, you can return any of the cars within this timeline. Looks like you're using new Reddit on an old browser. After the purchase, I discovered a severe vibration in the front end on the highway as a result of damage on one of the front wheels. CarMax has a lot of good things going for it. The same day BBB closed the case, they said that there was a problem with the VIN Inspection and I needed to send a new one. Press question mark to learn the rest of the keyboard shortcuts. t CarMax, we know that not every car is perfect for every person, so all used CarMax cars come with our 5-Day Money-Back Guarantee*. I purchased a car from Carmax. The return window is five days. You never made a payment and the loan was never funded. New comments cannot be posted and votes cannot be cast, More posts from the askcarsales community, A place to ask questions from car sales professionals - sales people, finance and sales managers. Tips. But the return policy for both vendors can help to ease worry. Please contact the moderators of this subreddit if you have any questions or concerns. March 2006. They paid the loan off on my behalf, and it showed as a closed account on my credit. You missed the 5 day return period, but Carmax also has a 30 day warranty period. When shopping at a CarMax store, simply tell a sales associate that you'd like to take the car of your choice for a 24-hour test drive. At CarMax, you can return it, supposedly hassle-free, but you better act quickly. I cant see it being that easy. Return policy: You can return a vehicle with seven days or 1,000 miles, whichever comes first, for any reason. Carmax new 30 day return policy. So we decided it was time to take advantage of the 5 day no questions asked return policy. CarMax Certified quality We spend an average of 15 hours replacing parts, fixing major dents or scratches, and detailing to make your car feel like new. In my experience the return policy actually gets used very rarely. I bought a 2019 Nissan Altima on Jan.2 2021 at Carmax in the Lithia Springs Location. As a sales person for Carmax for the last three years, I can tell you that returning a car within the five-day period is extremely easy. Complete all necessary paperwork to return the vehicle. By using our Services or clicking I agree, you agree to our use of cookies. OP took a freakin 1000 mile trip to test out his/her new ride. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. 0. british_rover Posts: 8,457. MaxCare provides full-vehicle coverage except for named exclusions, as well as a full week of car rentals (up to $40 per day) if your … I don't believe this and they refuse to provide any documentation or anything that they ever submitted the registration to DMV. I had a TERRIBLE experience with CarMax. It does happen sometimes, and the most often reason I recall is that a check engine light came on or something along those lines. That’s how my return went. Buyer remorse usually occurs after a month. That time frame is more than Your credit report may state something like, "account closed as requested". I don’t really recall any “strange” reasons for return at the store where I worked. They should fix it for free if you made that. This is not "noodle-it" time. With Carvana and Vroom, you can expect a 7-day Money Back Guarantee during which time you can exchange or return your vehicle back to the vendor, no sweat. Carmax, Carvana, and Vroom: They all have a 7-day return policy, which is their “test drive” period and if you don’t like the car you can return it and get your money back. ( See References 1) You can still return your car successfully once you review and understand the car dealer's policies and Florida's laws. The 5 day return period does not include weekends only mon-fri but the mileage limit still applies no matter what. CarMax will buy your car. News Post || Auto: CarMax is increasing its return policy on vehicles to 30 days and up to 1,500 miles for a full refund. This is Carmax saying, shop it and if you can do better- god bless you. We would always explain to them that they don’t have to return it for that, we can just inspect it and fix whatever is wrong for free under their standard limited warranty, but if they still wanted to return the car we would let them. CarMax 7 day offer question... My wife and I just took our car into CarMax and were offered 4,000 for it. 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